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Ticketly - Help Desk Software (India)
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Features:
Smart AI Ticket Creation:
Auto-generates tickets from emails and WhatsApp complaints with instant notifications
AI-Powered Solutions:
Suggests resolutions based on historical data and builds knowledge base automatically
Smart Workflows:
Intelligent ticket routing with dependency tracking and automated SLA monitoring
Predictive Analytics:
Real-time dashboards with trend analysis and exportable management reports
Broadcast Notifications:
Schedule maintenance notifications with read receipts to track employee engagement and compliance
Inbuilt Chat Application:
Seamless internal communication with contextual chat related to ticket discussion, reducing external apps like WhatsApp/Slack
Configuration Management Database:
Track IT assets, dependencies, and relationships with automated impact analysis for proactive incident management
Multi-Workspace Management:
Isolate teams and departments with dedicated workspaces for tickets, assets, and settings while maintaining centralized oversight
API Integration & Automation:
Connect Ticketly with monitoring tools, servers, and third-party applications via secure REST API with custom webhooks for real-time automation
Visit our website to know more: https://ticketly.support/